Customer Success Manager

Customer Success Manager

As a Customer Success Manager focused on manufacturing clients, you will ensure that our autonomous mobile robot (AMR) solutions deliver measurable value across factory floors and production environments. You'll guide customers through pre-sale, deployment, integration, and optimization, helping them transform their material handling and intralogistics operations. You'll work closely with cross-functional teams including Engineering, Product, Solutions, and Support to drive customer satisfaction, retention, and growth.

Essential Duties and Responsibilities :

• Customer Onboarding & Enablement : Lead onboarding for manufacturing clients, ensuring seamless integration of AMRs into existing workflows and systems.
• Operational Optimization : Collaborate with plant managers and operations teams to identify bottlenecks and optimize AMR routes, task assignments, and fleet performance.
• Relationship Management : Serve as the primary point of contact for manufacturing customers, building long-term partnerships and ensuring satisfaction.
• Technical Coordination : Work closely with engineering and support teams to resolve issues related to robot performance, connectivity, and safety compliance.
• Training & Documentation : Deliver tailored training sessions and create documentation to support operators, maintenance teams, and supervisors.
• Customer Health Monitoring : Track KPIs such as uptime, task completion rates, and ROI to proactively address risks and drive continuous improvement.
• Feedback Loop : Capture customer insights to inform product development and feature enhancements specific to manufacturing use cases.
• Retention & Growth : Drive renewals and identify opportunities for expansion, such as additional robot deployments or new facility rollouts.

Job Requirements :

Special Knowledge / Skills :

Hiring Base Salary Range : $105,780 - $196,440 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). In addition to base salary, some positions are eligible for an annual performance based bonus.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Worker Type : Regular / Permanent

Group : Magna Electronics