Help Desk Spec (Mid)

Helpdesk Specialist - Remote

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Full Time

100% Remote

$23.00 - $24.00 per Hour

The above salary range represents the range expected for the position; however, final salary offers are based on several factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.

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Helpdesk Specialist-

An average day :

Service Desk Technicians Knowledge Required :

• This position is part of the support team, providing remote assistance to customers. You need to be skilled with laptop and desktop computers, operating systems, hardware technologies, and have strong customer service skills both orally and in writing.
• You should be proficient in customer service and support principles, systems used by customers, training methods, problem-solving databases, and troubleshooting techniques.
• You should be able to remotely install primary and additional computer software and hardware.
• Troubleshooting and fixing issues on desktop and laptop computers, as well as applications or software, should be within your capabilities.
• You should know how to deliver remote chat services and understand the capabilities and limitations of different equipment configurations, operating systems, utility programs, and software applications.
• Knowledge of business operations related to service desk environments and systems is necessary.

Technician Tasks for Tech 2 / Jr. Information Technology Specialist :

Basic Qualifications :

Other Requirements :

Benefits : (Full Time, W2 Employees - at least 30 Hrs per week)

Connect directly with your dedicated recruiter, via email below.

Norris Roy : NorrisR@ABBTECH.com

Ryan Lynch : Ryan.Lynch@ABBTECH.com

Founded in 1992, ABBTECH is a woman-owned IT staffing company with a strong reputation for reliability and success. For almost 30 years, we've prioritized building meaningful relationships and delivering exceptional candidate and client experiences.

Headquartered in Sterling, VA, with an additional office in Virginia Beach, VA, we operate nationwide, providing staffing solutions across the country.

Why work for ABBTECH :

At ABBTECH, you'll forge meaningful connections that foster professional growth and align with our core values. As part of a Top 100 Staffing Company, recognized by the World Staffing Awards, you'll join a prestigious team.

Our extensive experience in government, regulated industries, and employment ensures we stay sharp and adaptable. We embrace curiosity to stay informed and agile in an ever-evolving landscape. Innovation is our forte, and we regularly introduce fresh ideas.

ABBTECH prioritizes employee development by fostering internal promotion opportunities, allowing you to advance within your field.

ABBTECH is an EOE / Minorities / Women / Disabled Individuals / Veterans