Advising and Retention Specialist

Opportunity at a Glance

The Advising and Retention Specialist role is responsible for promoting student success and providing comprehensive student support through accurate and responsive advisement in the areas of academic advising registration financial aid and healthcare compliance / practicum. Their counterpart the Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. The Advising and Retention Specialist functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission vision and purpose. This role reports to the Supervisor or Manager of Advising and Retention Services.

Responsibilities

• Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program).
• Advocates for students academic financial and healthcare compliance advising needs to support successful enrollment engagement and completion of educational goals by proactively monitoring progress using predictive analytics to identify at-risk scenarios implementing strategies that promote academic success and engaging with students to address barriers to persistence or graduation through timely resource referrals.
• Partner with the Student Support Liaison to provide coordinated support for students ensuring seamless communication timely issue resolution and a consistent student experience.
• Advise students on university policies and procedures self-service tools program requirements and related academic financial aid and healthcare compliance / practicum matters.
• Provides financial advising throughout the student lifecycle by continuously monitoring student accounts offering guidance on financial eligibility and exercising discretion to assess and adjust financial plans.
• Utilize appropriate systems and student data to confirm and track accurate enrollment persistence and graduation information for students in their assigned program / campus locations and / or by assisting multiple program / campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems.
• Maintain a thorough understanding of all Title IV and academic programs policies and procedures including institutional policies federal and state regulations. Complies with applicable federal and state.
• Assist and engage students through a variety of communication. This may include virtual advising appointments inbound / outbound calls e-mail SMS and proactive outreach to students to deliver first contact resolution.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Collaborates with other departments and functional areas to deliver an optimal student experience.
• Responds to student inquiries regarding healthcare compliance requirements providing accurate information and guidance to ensure students understand and meet necessary standards.
• Supports the new student intake process by partnering with enrollment to answer incoming questions review program costs and present funding options. Develops and confirms accurate financial plans by setting clear timelines for completing application processes ensuring students are financially prepared to start and persist in their education.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications :

1951 Kidwell Drive

Vienna VA 22182

Additional Information :

In support of the pay transparency laws enacted across the country the expected salary range for this position is between $18.70 and $24.52. Actual pay will be adjusted based on job-related factors permitted by law such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including :

12 Paid Holidays 2 floating holidays

For more information related to our benefits please visit : Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Remote Work : No

Employment Type : Full-time

Key Skills

Criminal Justice,Cost Accounting,Elevator Maintenance,Airport,Jboss,Brand

Experience : years

Vacancy : 1