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Water Damage Technician

Water Damage Technician

COIT Cleaning and Restoration ServicesHouston, US
30+ days ago
Job type
  • Full-time
Job description

Job Type

Full-Time

  • Ability to recognize and rectify problems.
  • Driving record acceptable to insurance carrier.
  • High School graduate or equivalent.
  • Ability to lift equipment weighing approximately 50 pounds.
  • Ability to carry equipment weighing 50 pounds, as needed. At times this requires carrying equipment upstairs.
  • Industry experience helpful.
  • Basic mathematics skills

Position Summary

At assigned customer locations perform restoration services as required. Maintain a high standard of customer service. Complete daily paperwork.

Essential Functions

  • Be a good ambassador / representative for COIT Services, Inc.
  • Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
  • Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.
  • Demonstrates professional knowledge of all company products and services.
  • Determines customer requirements and communicates them with supervisor.
  • Using appropriate cleaning products and wearing appropriate safety equipment, provides professional cleaning services in customer’s home using company provided equipment (i.e., truck mounted cleaning machines, portable cleaning machines, etc).
  • Follow all safety procedures including the contents of the safety bucket.
  • Prior to leaving, provide customers with any necessary safety information or instructions concerning the areas just cleaned.
  • Follow all company procedures and requirements concerning equipment and tool maintenance and operation.
  • Handle customer complaints and challenging situations in a professional manner.
  • Resolves customer complaints in a manner mutually satisfactory to both customer and company. Access relevant information and contact appropriate personnel. Follow established policies and resolve customer concerns to satisfaction of Company and customer.
  • Inspect customer complaints. Provide timely feedback to the Company regarding customer complaints.
  • Operate company vehicle with good judgment, obeying all laws and rules of the road.
  • Maintain an acceptable driving record.
  • Maintain assigned company vehicle in accordance with all policies and procedures.
  • On a daily basis, accurately complete all water technician paperwork (written and electronic) and have all supporting documents in order.
  • Satisfactorily complete daily check-out and check-in procedures in a timely manner.
  • Maintain IICRC certification in WRT / ASD.

    • Other Duties

  • Maintain a high level of personal grooming and appearance.
  • Wear a clean, neat, and proper company uniform every day.
  • Meet company standards for attendance and punctuality.
  • Maintain effective working relationships at all levels of the company.
  • Attend training meetings as required.
  • Perform all other duties as assigned.
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    Water Damage Technician • Houston, US