Corporate Accounts Coordinator

Heilind ElectronicsPhoenix, AZ, US

30+ days ago

Job type

Permanent

Job description

JOB SUMMARY

Maintains client accounts. This role is responsible for communicating with clients, reviewing, and composing correspondence, receiving requests and complaints, liaising with internal sales and marketing team, and managing account budgets.

ESSENTIAL DUTIES AND RESPONSIBILITIES : Other duties as assigned.

Manage incoming customer requests and manage timely responses to customers.
Review large amounts of incoming / outgoing data.
Set up quotes and manipulate large amounts of information for management review.
Meet customer quote deadlines and have data placed in the proper customer format.
Ensure responsible parties know their deadlines.

EDUCATION / EXPERIENCE :

Bachelor's degree (B.A.) from four-year college or university; or a minimum of 2+ years of related experience in

industrial sales; or a combination of education and experience.

Direct selling experience and experience with the contract management process.

Experience with direct supplier management and knowledge of supplier / distribution relationships.

Knowledge of sales tracking software is preferred.

SKILLS AND REQUIREMENTS :

To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.

Must be able to report to assigned office location during scheduled in-office workdays.

Knowledge of Microsoft Outlook, Word, strong Excel, and PowerPoint.

Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and

experience to complement data design - generates creative solutions; demonstrates attention to detail.

Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information

skillfully; develops alternative solutions; works well in group problem solving situations; uses reason

even when dealing with emotional topics.

Project Management - develops project plans; coordinates projects; communicates changes and

progress; completes projects on time.

Technical Skills - assesses own strengths and weaknesses; pursues training and development

opportunities; strives to continuously build knowledge and skills; shares expertise with others. Customer

Service - manages difficult or emotional customer situations; responds promptly to customer needs;

solicits customer feedback to improve service; responds to requests for service and assistance; meets

commitments.

Interpersonal - focuses on solving conflict, not blaming; maintains confidentiality; listens to others

without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets

clarification; responds well to questions; demonstrates group presentation skills; participates in

meetings.

Teamwork - exhibits objectivity and openness to others' views; gives and welcomes feedback.

Written Communication - writes clearly and informatively; edits work for spelling and grammar; varies

writing style to meet needs; presents numerical data effectively; able to read and interpret written

information.

Change Management - develops workable implementation plans; communicates changes effectively;

builds commitment and overcomes resistance; prepares and supports those affected by change;

monitors transition and evaluates results.

Leadership - exhibits confidence in self and others; inspires and motivates others to perform well;

effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from

others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to

others; displays passion and optimism; mobilizes others to fulfill the vision.

Managing People - includes staff in planning, decision-making, facilitating and process improvement;

takes responsibility for subordinates' activities; makes self-available to staff; provides regular

performance feedback; develops subordinates' skills and encourages growth; solicits and applies

customer feedback (internal and external); fosters quality focus in others; improves processes, products,

and services; continually works to improve supervisory skills.

Quality Management - looks for ways to improve and promote quality; demonstrates accuracy and

thoroughness.

Business Acumen - understands business implications of decisions; displays orientation to profitability;

demonstrates knowledge of market and competition; aligns work with strategic goals.

Diversity - demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences;

educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity

and ethically; upholds organizational values.

Organizational Support - follows policies and procedures; completes administrative tasks correctly and

on time; supports organization's goals and values; benefits organization through outside activities;

supports affirmative action and respects diversity.

Strategic Thinking - develops strategies to achieve organizational goals; understands organization's

strengths & weaknesses; analyzes market and competition; identifies external threats and

opportunities; adapts strategy to changing conditions.

Adaptability - adapts to changes in the work environment; manages competing demands; changes

approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected

events.

Attendance / Punctuality - is consistently at work and on time; ensures work responsibilities are covered

when absent; arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own

actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes

tasks on time or notifies appropriate person with an alternate plan.

Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities;

takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for

and offers help when needed.

Innovation - displays original thinking and creativity; meets challenges with resourcefulness; generates

suggestions for improving work; develops innovative approaches and ideas; presents ideas and

information in a manner that gets others' attention.

Judgment - displays willingness to make decisions; exhibits sound and accurate judgment; supports and

explains reasoning for decisions; includes appropriate people in decision-making process; makes timely

decisions.

Motivation - sets and achieves challenging goals; demonstrates persistence and overcomes obstacles;

measures self against standard of excellence; takes calculated risks to accomplish goals.

Planning / Organizing - prioritizes and plans work activities; uses time efficiently; plans for additional

resources; sets goals and objectives; organizes or schedules other people and their tasks; develops

realistic action plans.

Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with

respect and consideration regardless of their status or position; accepts responsibility for own actions;

follows through on commitments.

Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality;

applies feedback to improve performance; monitors own work to ensure quality.

Quantity - meets productivity standards; completes work in timely manner; strives to increase

productivity; works quickly.

PHYSICAL REQUIREMENTS :

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and / or fingers (paperwork, typing, using mouse / keyboard). The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensivereading.

WORKING CONDITIONS :

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

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Account Coordinator • Phoenix, AZ, US