Newport Aquarium Retail Team Lead - Full Time

Description

MAJOR DUTIES AND RESPONSIBILITIES :

• Perform, adhere to, and implement all Herschend Enterprises' Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
• Lead a team of 4 to 8 people (depending on the season). Responsible for the supervision of the gift shop's processes and its hosts.
• Help Merchandise Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all gift shop hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate recording keeping involving team members, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events / promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Work with other team members / departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Responsible for maintain Payment Card Industry (PCI) compliance.

On daily basis ensure that :

QUALIFICATIONS :

REQUIREMENTS :

WHAT YOU'LL GET :

You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees. Most of these programs are fully funded. Learn more at : https : / / www.newportaquarium.com / Careers / Benefits / GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest

Leader - Inspires teammates to follow them

Motivations

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals

Skills

Equal Opportunity Employer

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