Job Description
Job Description
Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them, and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.
About the job
Ana Luisa is looking for a results-driven and self-motivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business, encompassing customer service excellence, cultivating a positive and inclusive store atmosphere, and driving store profitability to attain the company's overarching goals and objectives. Their shared dedication and teamwork will be instrumental in ensuring the store's success and alignment with the company's mission.
The Assistant Store Manager will report to the Store Manager.
What you’ll be responsible for
Team Leadership
- Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members, ensuring a seamless transition into the brand
- Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony, and heightened productivity
- Drive team growth and development by providing training, coaching, and ongoing feedback in essential areas such as product knowledge, selling techniques, and delivering exceptional customer experiences
- Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
- Strategically implement the brand’s vision and objectives, effectively communicating all key performance indicators
KPI) metrics, expectations, directives, and store initiatives to the team
Partner with the Store Manager to optimize team performance through feedback, recognition, and support in addressing performance-related mattersCoordinate and lead individual one-on-one meetings with Stylists to provide guidance, support, and a platform for open communicationEfficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events, and marketing initiatives.Sales Achievement
Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs, effectively driving upsell opportunitiesContinuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performanceUtilize company resources, incentives, and strategies to bolster the team’s efforts in achieving store-wide objectivesInspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and successCustomer Experience
Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customersCollaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility, drive traffic, and boost community engagementChampion the voice of the customer, actively collecting and relaying customer feedback to improve brand perception, product offerings, and service qualityAct as the go-to resource for both staff and customers, readily addressing high-level inquiries and efficiently resolving any customer service opportunities to ensure their utmost satisfactionOperational Excellence & Visual Merchandising
Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metricsLead routine inventory counts, maintaining inventory levels and data accuracy at the highest standardDeliver a seamless customer experience in an OMNI channel environment by accurately processing customer transactions, handling returns, exchanges, and warranties with efficiencyOversee and implement all front and back-of-house procedures in adherence to company policies and protocolsEfficiently manage both incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentationWhat you'll bring
High School Diploma or equivalent preferred2+ years of retail management experience; jewelry experience preferredComprehensive knowledge of training and developing retail teamsProven ability to drive salesStrong leadership skills with business acumenProficient in Shopify, Google Workspace, and inventory management softwareAbility to work nights, weekends, and holidaysWhat you’ll love about us / Benefits
We provide a comprehensive benefits package that includes Health Insurance, paid time off, and employee discounts.Join our passionate team at Ana Luisa and play a vital role in shaping the success of our new store in NY.If you are a motivated and experienced retail professional with a strong background in store management, we encourage you to apply and be a part of our exciting journey.Commuter Benefits34 an hourAna Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.
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