Capability / Product Manager

Genesis10 is currently seeking a Capability / Product Manager with our client in the healthcare industry. This is a contract-to-hire position. This role is 100% remote. Compensation : $55.00 - $60.00 per hour W2, depending on skill and experience level. Capability Manager – Clinical Engagement Solutions, Omnichannel Communications Team As a member of the Clinical Engagement Solutions team, the Capability Manager will play a key role in managing and optimizing member and provider communications across multiple channels. This role supports the strategic execution of omnichannel communications, ensuring compliance, operational excellence, and member / provider engagement. The ideal candidate will bring deep experience in the print communications industry and demonstrate a strong understanding of digital channels such as email, SMS, and automated voice. They must have the ability to manage multiple complex projects, collaborate across teams and vendors, and thrive in a fast-paced, results-oriented environment. We are looking for a highly motivated, roll-up-your-sleeves self-starter with a passion for communications and a drive to deliver impactful solutions. Primary Responsibilities :

• Oversight and management of omnichannel communications for both member and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
• Oversee daily monitoring and issue resolution across all communication channels
• Manage the deployment of client-driven and regulatory communication updates across all supported channels
• Partner with internal governance, legal, and compliance stakeholders to ensure all communications meet required standards and regulations
• Partner with technology teams, supporting enhancements to communication capabilities and platform improvements
• Manage relationships with multiple vendors to ensure quality, timeliness, and compliance Required Qualifications :
• 5+ years of experience in omnichannel communication operations or related project management
• 3+ years of experience in healthcare, PBM, or regulated industries
• Demonstrated ability to be flexible and work with ambiguity; self-starter
• Strong background in print communications and production processes
• Experience with digital communication channels (email, SMS, etc.)
• Proven ability to manage multiple projects and priorities in a dynamic environment
• Proficient with MS Excel, PowerPoint, Word, Outlook, and Teams Preferred Qualifications :
• Proficient in Adobe Acrobat Pro and InDesign
• Familiarity with healthcare regulations (ex. CMS and State) and TCPA
• Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc...)
• Ability to solve complex problems and lead / facilitate meetings to achieve desired outcomes
• Excellent presentation, time management, organizational, prioritization, and communication skills
• Demonstrated success in vendor management and cross-functional collaboration If you have the described qualifications and are interested in this exciting opportunity, apply today! About Genesis10 : Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states / municipalities)
• Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.