Sr. IT Operations Manager (TS / SCI)

Sr. IT Operations Manager

The Judge Group is currently seeking a Sr. IT Operations Manager with an active TS / SCI for a classified customer. Requirements : Active TS / SCI clearance Active CISSP and ITILv3 certifications Hands on operations management experience in classified environments About the Role As a Senior IT Operations Manager, you'll lead enterprise-scale IT service delivery across 24 / 7 / 365 Service Desk, Network Operations, and Server Operations. You'll drive operational excellence, lead modernization initiatives, and ensure high availability of mission-critical systems in a dynamic, high-security environment.

Responsibilities

• Lead and mentor cross-functional teams supporting continuous IT operations, including service desk, network, and server infrastructure.
• Oversee incident response, root cause analysis, and resolution for unplanned outages, ensuring minimal disruption to services.
• Collaborate with engineering, security, and support teams to implement scalable solutions and drive continuous improvement.
• Manage operational tools and platforms such as ServiceNow, VMWare, ManageEngine, and NeuralStar.
• Foster a culture of trust, collaboration, and technical excellence across teams and stakeholders.
• Ensure compliance with governance frameworks and contribute to strategic planning and service delivery optimization.

Minimum Qualifications

Preferred Qualifications