Senior Associate, Application Support Analyst

Senior Associate, Application Support Analyst

Join to apply for the Senior Associate, Application Support Analyst role at New York Life Insurance Company

Senior Associate, Application Support Analyst

Join to apply for the Senior Associate, Application Support Analyst role at New York Life Insurance Company

Location Designation : Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Role Overview

You'll be responsible for ensuring the stability, reliability, and performance of key applications that support our business operations. This role involves incident triage, root cause analysis, proactive monitoring, and continuous improvement of support processes. You'll work closely with business users, infrastructure teams, and vendors to resolve issues quickly and maintain high system availability.

In addition to core support responsibilities, you will also collaborate with Agile development teams to represent Application Support needs throughout the software development lifecycle. This includes contributing to support readiness during planning and helping ensure new features and systems are designed with operational support in mind.

What You'll Do

Core Responsibilities

• Serve as a subject matter expert (SME) for key business-critical applications, providing leadership and mentoring to junior analysts across teams.
• Triage, troubleshoot, and resolve application support issues to minimize downtime and disruption for users.
• Make key support decisions during critical incidents, including escalation paths, recovery actions, and communication strategies. Document improvements for future response scenarios.
• Proactively monitor application performance and health using modern observability tools; identify and escalate gaps in visibility to leadership.
• Maintain accurate and up-to-date documentation of issues, resolutions, and system configurations.
• Coordinate the full support ticket lifecycle — including technical teams, vendors, and business users — ensuring timely resolution and stakeholder communication.
• Analyze trends from recurring issues and propose process, tooling, or monitoring improvements.
• Provide regular status updates to management on open issues, risks, and blockers.
• Support cross-training and coverage to build team resiliency and operational depth.

Agile Collaboration

Team Engagement

What You'll Bring

Desirable Skills

Pay Transparency

Salary Range : $85,000-$115,000

Overtime eligible : Exempt

Discretionary bonus eligible : Yes

Sales bonus eligible : No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID : 92101

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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