Client Success Specialist

A company is looking for a Specialist I, Client Success. Key Responsibilities Re-engage prospective and early-stage clients through outreach via phone, SMS, and email Coach clients through decision-making moments and provide clarity on platform tools Document and track client interactions to maintain clear communication records Required Qualifications 1-3 years of experience in client success, care navigation, inside sales, or mental health services Ability to communicate effectively across various channels with warmth and clarity Experience guiding clients through uncertainty and overcoming obstacles Ability to balance structure with empathy while achieving outreach and productivity goals Comfortable in fast-paced, mission-driven environments