Technical Support Representative I
Phantom StaffingChelmsford, MA, United States1 day ago
Job type
- Full-time
Job description2-year degree / certificate in electronics / biomedical preferred or Equivalent experience required 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required Good customer follow up skills Practical experience with Microsoft Office products Demonstrated self-starter Creative problem-solving skills, attention to detail and well organized
About the job Technical Support Representative I
Job Summary
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support.
Essential Functions
- Provide tier I technical support functions including, but not limited to :
- Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and / or Fax on a daily basis
- Follow up to inquiries, and ensures satisfactory customer resolution
- Follow departmental processes and procedures
- Accurate entry of customer reported complaint details into claim tracking system
- Occasional on-call phone support for evening and weekend emergencies
- Participate in internal process documentation creation and verification
- Performs departmental receiving / shipping as required
- Stays current with system Information, changes and updates
- Research required information using available resources
Required / Preferred Education and Experience
Knowledge, Skills and Abilities
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Technical Support Representative • Chelmsford, MA, United States
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