Information Technology Support Specialist

Base pay range

$60,000.00 / yr - $80,000.00 / yr

Position : ITS Support Specialist

Salary Range : $60,000-$80,000

Location : On-site, assigned to a local dealership (Sacramento, Fresno, Monterrey, and the Bay Area)

Overview / Responsibilities

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems. You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the day’s IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is not just to fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!

Must Haves

• 5+ years of Field Engineer or ServiceDesk Tier II experience
• 5+ years of Windows Hardware Support experience
• 5+ years of basic desktop support (Windows)
• 5+ years of switch and router experience
• 5+ years of Azure AD experience
• 5+ years of Cisco telephony experience
• 5+ years of ServiceNow ticketing system experience
• 5+ years of remote management software experience

Plusses

Compensation

$60,000 to $80,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Retail Motor Vehicles

Benefits

#J-18808-Ljbffr