Customer Support Associate

A company is looking for a Customer Support Associate specializing in Consumer Billing.

Key Responsibilities

Manage complex API billing inquiries and serve as the primary contact for enterprise customers

Leverage Stripe expertise to troubleshoot payment processing issues and manage subscription lifecycle events

Monitor and manage chargeback cases, providing insights to reduce future occurrences

Required Qualifications

3+ years of experience in billing support, payment operations, or enterprise customer support

Extensive hands-on experience with the Stripe platform, including navigation and reporting

Proficient in payment processing concepts and subscription billing models

Experience with chargeback management and dispute resolution processes

Proficiency in Excel / Google Sheets for data analysis and reporting