Join our Patient and Family Advisory Committee (PFAC)!

Our Mission :

Norwalk Hospital's Patient and Family Advisory Council (PFAC) consists of hospital staff, patients, family members, and caregivers collaborate on policy and program decision-making in multiple health care settings to improve safety, quality, education / communication, and the overall patient experience.

The mission of PFAC is to share the patient and family voice, representing all families served by Norwalk Hospital by clearly articulating Patient and Family Centered Care principles. Patient-family centered care is an approach to care that respects the patient's values, perspectives and concerns and acknowledges the central role the family plays in supporting the patient.

Volunteer Advisors help to enrich the patient experience. You are the voice of our community and we want to hear from you. In this vital role, you will help shape our decision making process. This is your opportunity to make your voice heard. Meetings are interactive and we all work as a team to share our experiences.

We seek volunteers who have had a minimum of one year of experience as a patient in one of our hospitals, with one or more of our service lines, or have experience caring for a loved-one, who has obtained our services in the past year.

Roles and Responsibilities of the PFAC volunteer :

PFAC members will be expected to serve as the voice of the customer-our patients and families-to senior leadership, clinicians and staff of our Hospitals. In this role, members will provide honest feedback, work closely with leadership and staff to complete various projects helping to facilitate family and patient participation in hospital care and decision-making, information sharing, and policy and program development to ensure that personalized, comprehensive and collaborative care is provided to each and every patient in our hospital Network.

Norwalk Hospital's PFAC meets on the third Wednesday of each month. In-person meetings will start in February from 5 pm-6 pm but contact Jen Cebrian at Jennifer.Cebrian@nuvancehealth.org to confim time and location. Volunteer's presence and participation is vital to this role, and we kindly ask that our volunteers be able to commit to each meeting.