Senior Software Engineer - Forward Deployed

Sr. Forward Deployed Software Engineer At Kensho Labs

Kensho is S&P Global's hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful.

About The Role

We are seeking an experienced solutions leader to partner with our customers and ensure they achieve tangible business value from our AI capabilities. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Marketing, Engineering, Product, and Design teams. In this role, you will :

• Deliver exceptional pre-sales and post-sales experiences by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how Kensho AI capabilities meet business needs through demos, use case scoping, architecture recommendations, system design, and in-depth technical advisory and delivery.
• Create and maintain documentation, guides, implementation frameworks, and FAQs based on client engagements, and technical documentation for developmental work.
• Build strong customer relationships throughout evaluation, validation, sales, and delivery processes.
• Champion customer voice internally by gathering feedback, identifying trends, and working with product / engineering teams on roadmap planning.

You'll thrive in this role if you :

At Kensho, we pride ourselves on providing top-of-market benefits, including :

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We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives.