ServiceNow Expert

Description : The client is seeking an experienced ServiceNow Expert to lead the design, development, and administration of ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization. Key Responsibilities :

• Platform Administration : Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development : Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
• System Integrations : Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
• Process Optimization : Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance : Implement role-based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance : Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training : Produce technical and user documentation; provide training to system users and administrators. Required Qualifications :
• 4+ years of hands-on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow integrations using REST / SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions. Preferred Qualifications :
• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile / Scrum methodologies. Soft Skills :
• Excellent written and verbal communication abilities.
• Strong stakeholder management and collaboration skills.
• Ability to prioritize and manage multiple projects simultaneously.