CSM Manager, Enterprise RCM

Customer Success Manager - Enterprise Service Tier

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Customer Success Manager to join our Enterprise Service Tier within our Customer Success division. Your job will be to build and manage effective relationships with one of our largest healthcare clients. You will be part of a team of Customer Success Managers responsible for ensuring the complete post-sale success and satisfaction of your customers by establishing yourself as a trusted, knowledgeable advisor and business partner for their operational leadership.

The most effective CSMs possess a mix of product and industry knowledge, an innovative problem-solving mindset, client relationship management skills, and the ability to inspire action with a strong business case. Our team-based approach offers you the opportunity to leverage and share your strengths in these areas while tapping into your colleagues to develop your skills in the other areas. We are a teaching and learning culture focused on making our customers successful. You will have assignments which stretch your capabilities, assignments that showcase your strengths, and assignments where you mentor others. For this particular role, we are seeking a CSM with deep revenue cycle knowledge to work with our largest customers and partner with their CSM colleagues to drive revenue cycle improvement and optimization with their assigned customers. Career advancement opportunities could include Sr Manager roles on any accounts within Enterprise or another Service Tier, or leveraging your deep expertise in our Operations or Product organizations.

The Team : The Enterprise CSM team works with our largest customers. As a Manager on this team, you will be supporting one of our largest and most innovative clients.

Job Responsibilities

• Ensure customer satisfaction and retention within assigned book of accounts
• Effectively network and build trusting relationships with client operational leadership including conducting performance review sessions with clients to review practice performance and map business goals to identified value-driver's framework
• Work with teams across athena to solve issues and address challenges to improve the effectiveness of the athena solution for your customer.
• Tailor a long-term success plan for each client that aligns with their business goals and coordinate appropriate internal domain experts for delivery including partnering with training, consulting, and support teams to ensure the client is successful
• Assess and prioritize issues that may lead to client attrition risk leveraging internal domain expertise to ensure a strong mitigation plan is in place
• Collaborate with, learn from, and mentor fellow CSMs and extended team members to drive ongoing improvement in athena's ability to drive customer success.

Typical Qualifications

About athenahealth

Expected Compensation $97,000 - $165,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.