General Manager

Job Description

Job Description

• Forecast goals and objectives for the Center and strive to meet them
• Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
• Demonstrate a great ability to lead, develop, and inspire others to achieve success
• Supervise the sales, overall production and administration of the center
• Ensure that every associate follows all JD Collision Express standards, policies and procedures
• Responsible for overall team engagement, including effectively leading team engagement meetings
• Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines
• Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
• Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff
• Monitor the performance of each teammate and provide coaching through timely and specific feedback
• Ensure the center is qualified to meet the requirements of our OE / Insurer and I-CAR partners
• Be responsible for the center’s regulatory compliance, including hazmat regulations and documentation
• Demonstrate behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendors
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
• Comply with all JD Collision Express safety rules, guidelines, standards. Create a culture of safety through good housekeeping and PPE usage.
• Other duties as assigned
• You have a HS or GED; Post-secondary education in collision repair preferred
• You have experience in auto repair industry or managing a team
• You are at least 18 years of age
• You have a valid Driver’s License
• You have an advance understanding and knowledge of the repair process / procedures
• You have strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking.
• You have highly-effective leadership skills including excellent communication skills and the ability to delegate and empower employees.
• Maintains a well-groomed, professional appearance