Field Service Engineer - Cleveland / Akron, OH (Company Vehicle)

Overview

Doing meaningful work that makes an everyday impact on the world around you.

Collaborating with a vibrant, diverse, global team.

Contributing to a brighter, safer, more sustainable future.

Videojet is a Veralto company. Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies support the safety and authenticity of products across food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the Veralto network, you'll work with products that make an everyday impact and have opportunities to deepen your skillset and pursue your ambitions.

Learn more about us by watching a video : content removed for formatting guidelines.

Reporting to the Field Service Manager , the Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, and troubleshooting of Videojet devices located at customer sites. This role requires building strong, trusted relationships with customers and providing expert guidance to address their needs.

This position will be located in Cleveland, OH or Akron, OH and will be remote.

In this role, a typical day will look like :

Provide ongoing care and support for customer equipment.

Install our products and solutions at customer locations. Diagnose and resolve challenges and problems.

Become a trusted advisor and partner for customers to develop excellent relationships.

Promote service agreements and newer technology to extend the Videojet footprint in the market.

Daily travel from Cleveland or Akron within a 2-hour radius across the assigned territory, or as needed. Travel to Wood Dale will be required for training with ample notice.

Essential requirements

At least 3 years of field service experience and / or customer-facing roles.

Ability to travel extensively between northern Ohio and northeast Indiana, including occasional overnight travel. Initial training requires consecutive weeks in Wood Dale, including weekends.

A valid driver's license and a clean driving record.

Experience in repairing, troubleshooting, and diagnosing various types of equipment. Electronic and electrical skills are preferred.

Basic computer / technical skills (email, software, phone apps, Microsoft Word).

We offer :

Company Vehicle for personal use.

Annual bonus.

Company cellphone and company credit card.

Benefits (medical, dental, vision & more) on day 1.

Training and development opportunities.

Flexibility, autonomy and freedom to manage your schedule.

401K savings plan with company match.

Tution reimbursement from Day 1.

Attractive employee referral program.

Paid Parental Leave.

Wellbeing Program with rewards.

Employee Assistance Program (legal, financial, and counseling resources).

About Veralto Videojet is part of the Product Quality & Innovation segment of Veralto, a global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. Veralto has a vibrant global network and emphasizes a culture where purpose meets possibility, with opportunities to grow your career.

US ONLY :

The compensation range for this role is $28.00 - $30.00 USD per hour. This job is eligible for Bonus Pay. We offer a comprehensive benefits package for eligible employees.

Note : Pay details are subject to change and are determined by company policy and applicable laws.

We are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We value diversity and strive for an inclusive workplace. We will provide reasonable accommodation during the application process if requested.

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