Sales Manager

JOB SUMMARY

The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.

RESPONSIBILITIES

Must be able to facilitate functions as described in all levels of sales and coordination job descriptions

Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.

Working with HR / Recruitment drive the recruitment & selection of sales and coordination team members.

Contribute to the design and implementation of programs and projects which impact the department

Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs

Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place

Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department

Experience in understanding and handling difficult / escalated clientele situations

Assist team members with priority issues

Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals

Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner

Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return

Facilitate ongoing product training opportunities for team members

Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration

Ensures all team members are current on all procedures, policies, and guidelines through training and communication

Develop and recommend operating policy and procedural improvements

Other duties as assigned

QUALIFICATIONS

Education

High school diploma or equivalent

Experience

Minimum 5 to 7 years experience in sales, or related transferable skills

Leadership experience

Customer-centric and Internet savvy

Strong MS Office skills

Experience in understanding and handling difficult / escalated clientele situations

Preferred Qualifications

Associates or Bachelor’s degree

Restaurant supply / commercial food service experience

Bilingual Spanish

Skills

A manager should be able to work under minimal supervision and have experience managing projects

Emulates professionalism for others to model

Superior time-management skills

Ability to multi-task and stay focused on critical objectives

A positive, can-do attitude is a must

Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential

Ability to write short correspondence

Ability to accurately spell

Ability to speak and write English in a clear, understandable manner

Ability to accurately follow detailed procedures and processes

Ability to work with a diverse group of people

Ability to work comfortably under pressure

Ability to work independently and with a group on various on-going projects simultaneously

Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)

Ability to concentrate for extended periods of time

Excellent oral and written communication skills

Ability to plan and organize time and projects efficiently

Excellent critical thinking and problem-solving skills

Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups

Ability to act in an ethical, honest and professional manner at all times

Desire to work independently as well as in a team environment

Maintain discretion with all company information regarding customers, pricing, products, and procedures

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Must be able to sit for prolonged periods of time

Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc

Must be able to look at a computer screen for prolonged periods of time and type

Requires the ability to read written instructions, reports and other documentation

The employee must occasionally lift, carry and / or move up to 30 pounds

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The employee frequently is required to talk or hear

The noise level in the work environment is usually light to moderate

Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States.

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