General Manager

Job Description

Job Description

Job Title : General Manager

Location : Company :

Showboat

Showboat Properties LLC

Department : Operations

FLSA

FT / PT Status : Exempt

Full-time

Summary of Position

Responsible for managing all aspects of the hotel's operation to drive profitability and guest scores. This entails the management of Sales, Revenue Management, E-Commerce, Accounting, Human Resources, Maintenance and Rooms.

Organizational Relationships

Reports to :

Think Hospitality Management

Supervises : All Department Heads

Qualifications and Skills

• Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, courteous, and service oriented manner.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Strong and inspiring leadership skills.
• Proven track record of hotel management success.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Thorough knowledge of hotel operations practices and procedures as well as considerable knowledge of state and federal laws and regulations.
• Exhibit strong written and oral communication skills in terms of the ability to negotiate, convince, sell, and influence professionals and hotel guests.
• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.
• Must be effective at listening to, understanding, and clarifying inquiries made by guests, staff, and corporate officers.
• Ability to investigate and analyze current activities or information in the sales / marketing field and make logical conclusions and recommendations.
• Ability to multitask and prioritize and delegate daily workload.
• Outstanding organizational and time management skills.
• Ability to handle sensitive material with the utmost discretion and confidentiality.
• Able to travel to local and national events on behalf of the hotel as needed.
• Must be energetic, a self-starter, and able to work in a fast-paced environment.
• Must be detail-oriented and able to work both independently and with a team.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to type 50 words per minute to prepare correspondence and meet deadlines.
• Must be able to show initiative, including anticipating guest or operational needs.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform / attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays, and extended hours as business dictates.
• Must be flexible in work hours, including nights, holidays, and weekends.

Education and Experience

Duties and Responsibilities

DUTIES & FUNCTIONS

Guest Services

Human Resources

Financial

Leadership

Owner relations

General

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities :

1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

Physical Demands

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours / day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours / day)

Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs / day)

Not Applicable – activity is not applicable to this occupation.

Physical Demands

Stand

Constantly

Frequently

Occasionally

Not Applicable

Walk

Constantly

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

Occasionally

Not Applicable

Handling / Fingering

Constantly

Frequently

Occasionally

Not Applicable

Reach Outward

Constantly

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

Occasionally

Not Applicable

Crawl

Constantly

Frequently

Occasionally

Not Applicable

Squat or Kneel

Constantly

Frequently

Occasionally

Not Applicable

Bend

Constantly

Frequently

Occasionally

Not Applicable

Lift / Carry

10 lbs. or less

Constantly

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

Not Applicable

Push / Pull

12 lbs. or less

Constantly