Temporary Call Center Agent

Temporary Call Center Agent

We're one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company along with a supportive, friendly work environment where your contributions are valued.

We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories : 1. Onsite roles where employees are expected to be onsite daily. 2. Hybrid fixed roles that are a mix of remote work and onsite work fixed days each week 3. Hybrid flexible roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being : medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

This is a full-time temporary position. Training will be in office for 12 to 16 weeks. There is an in-office rotation schedule and can change at any time. High volume call center. This is a union-represented position and fees are associated.

Job Responsibilities

• Performs work in the customer inquiry and accounting center attendant to the proper interviewing or handling applications of customers, by telephone, mail, or in person, concerning collection and credit problems or requests for electric and gas service, or its discontinuance, on problems arising from the use of such service, on collection and meter reading matters and explaining other related miscellaneous company practices and procedures incidental to the handling of customer inquiries.
• Accept applications from customers for electric and gas service or its discontinuance, determine routine deposit requirements and make referral of unusual cases, explain company procedures related to such applications, including inspection procedure, deposit requirements, explanation of applicable rates, etc.
• Accept requests for work required for the proper maintenance of service, appliances, meters, etc., and explain company procedures and, where possible, quote probable costs.
• Answer customer billing inquiries, accept requests for duplicate bills, explain or arrange for explanation of rate applications, and method of reading meters, etc.
• Answer customer inquiries on collection problems, such as making or extending payment arrangements, determining responsibility for charges, authorizing reconnection of service, etc., within limits of prescribed procedure.
• Answer customer inquiries on meter reading matters, such as explaining the reason that a meter was not read or billed, arranging for meter reading access, accepting customer supplied meter readings, etc., within limits of prescribed procedure.
• Interview customers concerning collection and credit problems including, but not limited to : collection of unpaid accounts for gas and electric service, discontinuance reminders and notices for delinquent energy, security deposits, and sundry sales balances, payment arrangements, shut-offs for non-payment, responsibility for charges and explaining related company policies and BPU Tariff regulations, and other related clerical work.
• Assist in work of other departments, as required and assigned.
• Assist employees of a higher classification, under close supervision, as assigned.
• Perform other similar or less skilled related center work, as assigned.

Job Qualifications