LTSS Service Care Coordinator

Title : LTSS Service Care Coordinator

Duration : 4 Months (Contact to hire)

Location : San Antonio, TX

Note : Remote position, but we do meet in office every 2-3 months for meetings and team engagement activities. May need to go to office for initial training.

Position Summary :

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans / service plans for long-term care members and educates members and their families / caregivers on services and benefits available to meet member needs. Background & Context :

• This role is interesting because you get to connect with members or parents of children with special health care needs and challenges and assist them.
• Team is highly engaged and supportive of each other, always willing to help each other.
• This is a fast-paced position, must be a very quick learner and receptive to feedback. Key Responsibilities :
• team makes contractual contact with members to assess for any unmet needs, services and addresses any barriers to health.
• Mainly telephonic assessments, calls to members or parents, providers.

Candidate Requirements

Education / Certification

Required : HS Diploma

Preferred : Bachelor

Licensure

Required : n / a

Preferred : n / a

Must haves : excellent customer service skills, strong computer skills, attention to detail, telephonic work, reliable internet connection

Nice to haves : bilingual

Disqualifiers : no experience working with Medicaid and special health care needs

Performance indicators : no metrics, candidates need to have good work ethic / time management / organization. There is a productivity log, but the tasks are very fluid.

Best vs. average : quick learner, engaged, asks valid questions, cares about quality of work, takes initiative, cares for members' needs.

Computer skills - high level of exp, important (Microsoft Office)

Communication skills - high level of exp, will be on telephonic majority of time

Decision-making skills - be able gather information via probing to make decisions