Sales Support Representative

OneSource Distributors Job Opportunity

A career at OneSource is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. OneSource offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building you can find it here. We operate throughout Arizona, Hawaii, and all of California. We are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. At OneSource, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can provide exciting opportunities to grow your career.

Job Description

What You Will Do :

• Respond to customer inquiries regarding account status, credit terms, and payment issues.
• Deliver prompt and professional customer service to resolve concerns effectively.
• Assist in evaluating and processing credit applications, including collecting required documentation and conducting initial assessments.
• Support the credit team in setting up job accounts and processing lien releases, particularly for solar-related projects.
• Collaborate with the solar team to manage solar material documentation, track inventory, and ensure accurate credit allocations on customer accounts.
• Provide general administrative assistance to the solar team, including coordinating communications, maintaining records, and supporting project documentation needs.
• Maintain accurate customer account information in the financial system. Monitor accounts for overdue payments and discrepancies.
• Aid the credit team in collection efforts by preparing and distributing reminders, statements, and follow-up correspondence.
• Ensure all credit and collections documentation is complete, accurate, and properly filed. Assist in generating reports for management review.
• Lead the review and monitoring of the credit department's email inbox, ensuring timely responses and appropriate delegation to team members.
• Adherent to company policies and applicable regulations in all credit and collections activities.

What You Will Bring :

2+ years in credit, collections, or administrative support, preferably in a renewable energy or solar-related field. Strong organizational and communication skills. Proficiency in ERP systems and Microsoft Office Suite. Ability to manage multiple priorities and deadlines. Experience in process improvement and handling customer accounts preferred.

Physical Requirements and Work Environment :

Warehouse setting with exposure to varying temperatures and noise levels. Required to sit, speak, hear, read, type, use close and distance vision (about 5-8 hours per shift). This position works in a normal office environment, with standard office equipment. Remote work applies for this role. Location : Virtual Work hours : 8 : 00am 5 : 00pm Salary Range : This is a non-exempt position and pays between $26.00 $29.00 per hour. This salary range reflects figures based on the primary location, within California. The actual range for the role may differ based on the location of the role.

What We Offer You :

As a full-time associate, you are eligible to participate in the following benefits : Healthcare plans, dental & vision, paid time off, paid parental leave, 401(k) retirement savings with company match, professional and personal development programs, opportunity to become a shareholder, employer-paid short and long-term disability, employer-paid life insurance for spouse and dependents, robust wellness program, gym reimbursement, employee referral program, employee assistance program (EAP). We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

OneSource Distributors is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other categories protected by federal, state or local law. OneSource is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please call 760-966-4500 or email careers@1sourcedist.com.