Account Services Representative (Hybrid)

Account Service Representative

Work Flexibility : Hybrid

On Site Location : 53 Bancker St, Englewood, NJ

Shift : Monday - Friday, 8 : 00 AM - 4 : 30 PM, mandatory OT as needed

What You Will Do

The Account Service Representative provides customer services relating to sales, sales promotions, installations and communications and ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. The ASR develops organization-wide initiatives to proactively inform and educate customers and develops improvement plans in response to customer surveys. Additional responsibilities may require you to :

• Be responsible for all Purchase Orders (Bill Only, Ship and Bills, GHX and other future EDI platforms) to include entry accuracy as the front line for data entry; provide proactive updates on order status to accelerate billing process
• Build relationships with hospital billing specialists and Sales Representatives and support surgery product usage questions to accelerate billing process; support requested product / case information; aid representatives with data entry into RepSuite / WebOps system as needed
• Check and validate accuracy of incoming surgery product usage cases; support Sales Representatives in case of product usage discrepancies and product usage pricing
• Utilize appropriate platforms to replenish surgery product usage cases; validate the ship to and replenishment locations of orders with sales and operations partners
• Verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales
• Provide phone support for inquiries from sales and healthcare professionals; determine when Representative support requires escalation based on complexity of request and priority level of need. Follow up with hospital to collect purchase orders and clarify discrepancies
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

What You Need

Required -

High school diploma or equivalent

2+ years of relevant experience

Preferred -

Associate or bachelor's degree

Salesforce, SAP, Webops

$24.10 - $30.34 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include : Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include : Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M / F / Veteran / Disability.