Overnight NOC Escalations Manager

A company is looking for an Overnight Manager of NOC Escalations to lead and optimize high-priority incident escalations and technical resolution activities within their Network Operations Center. Key Responsibilities Serve as the overnight technical escalation point for major incidents and customer-impacting events Lead resolution efforts across NOC teams, engineering, and vendor partners for timely remediation of issues Oversee overnight operations related to escalations, including ticket management and communication protocols Required Qualifications, Training, and Education Bachelor's degree in Computer Science, Information Technology, or equivalent experience Minimum 5 years of experience in NOC, Network Engineering, or technical support roles, with at least 2 years in a leadership capacity Strong technical understanding of networking technologies and protocols (e.g., TCP / IP, BGP, OSPF) Hands-on experience resolving complex network and infrastructure issues in multi-vendor environments Familiarity with ITSM tools, incident response platforms, and NOC monitoring systems