Guest Experience Manager -

Team Lead

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Essential Duties and Responsibilities :

• Assist in member service oversight making sure all staff are always providing great customer experience.
• Very involved in all front desk related tasks
• Greet / meet potential members and provide gym tour
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements :

Minimum Qualifications :

Physical Demands :

Other :