Customer Service

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Location : In-Person | Hickory, NC

Compensation : Based on experience

Position Overview

We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our growing team. This position is ideal for someone who thrives on helping others, communicates clearly, and enjoys working in a supportive, fast-paced environment.

In this role, youll handle customer communications primarily via phone, text, and email, with minimal face-to-face interaction. Youll be an important part of ensuring that our customers receive prompt, accurate, and friendly service at every touchpoint.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, text, and email
• Provide clear, accurate information and resolve customer concerns with patience and empathy
• Accurately document customer interactions and follow up as needed
• Collaborate with internal departments to ensure customer needs are met efficiently
• Maintain an up-to-date understanding of company products, services, and policies
• Recognize and escalate high-priority issues appropriately

Qualifications

• Previous experience in customer service, financial services, or account support preferred
• Excellent verbal and written communication skills
• Strong typing skills and attention to accuracy in documentation
• Ability to multi-task, prioritize, and stay organized in a fast-paced setting
• Positive attitude, reliability, and a genuine desire to help people

What We Offer

• Competitive pay (based on experience)
• Supportive and team-oriented work environment
• Opportunities to learn and grow within the company

If youre passionate about providing excellent service and are ready to join a company that values professionalism, teamwork, and integrity, wed love to hear from you.