Technology Support Technician (Long Term Sub- anticipated)

Overview : Support and maintenance of various school IT systems which may include but not limited to : School computer hardware software and operating systems Copiers / Printers peripherals. Computer labs and media centers 1 : 1 devices laptop carts Chromebook carts tablets. Support of instructional technology hardware (Clear Touch Panels AV Equipment projectorsetc.) Reset student and staff passwords. Support and assist in management of co-op students Troubleshoot system failures and mitigate or escalate as needed Replacement of basic parts for 1 : 1 device damage (screen bezel battery). Provide logistical support for set up of new equipment and disposal of old equipment Serve as technical liaison with outside vendors and act as point of contact for repairs Serve as advisor and first point of contact for staff technical support Update and maintain basic softwares Coordinate repairs under warranty 1 : 1 Device managerMaintenance : Respond to technology support requests on web-based ticketing system. Help maintain an inventory of all IT assets including hardware software peripherals etc. Occasionally assist employees with technology needs in both formal and informal settings(group workshops or short courses one-on-one consultation) at a variety of ability andfamiliarity levels. Assume other responsibilities as directed by Director of Educational Technology and DigitalLiteracyJOB DESCRIPTION FORMPage 2 of 2QUALIFICATIONS FOR THE POSITIONBasic Qualifications : Associates or Bachelors Degree Preferred At least 2 years experience in technical support or related field Experience supporting end users and computers in an Active Directory networkedenvironment. Ability to troubleshoot computer hardware / software and replace hardware components asneeded. Installation and support of application software web browsers office suite antivirus etc. Experience with Google G-Suite and Google Docs. Experience installing and supporting both Windows and Mac Operating systems. Ability to multi-task and prioritize workload. Excellent interpersonal verbal and written communication skills. Ability and willingness to research and learn new technologies as needed. Ability to work independently or as part of a team to resolve issues. Positive communication and customer service Highly organized and demonstrated ability to manage multiple short- and long-term does not discriminate on the basis of race religion color sexual orientation national originage sex or disability in admission to access to treatment in or employment in its programs conditions / Physical Effort : Responsibilities sometimes require working evenings and weekends sometimes with little able to transport self and equipment on school campus negotiate stairs traverse and work fromladder lift and move equipment weighing up to 50 lbs.

Required Experience :

IC

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1