Customer Service Manager

Responsibilities of the Customer Service Manager

• Manage a quoting specialist and tech support person
• Guide outside sales reps to log tickets properly
• Conduct operational audits and standardize templates within the CRM and HubSpot
• Map end to end work-flows to identify bottlenecks and improve productivity
• Help integrate QuickBooks for financial accuracy in quoting and project tracking
• Lead bi-weekly coaching for sales reps on using design tools

Qualifications of the Customer Service Manager

• 5 years + customer management experience in a manufacturing environment, managing customer databases
• Hands-on expertise in QuickBooks, CRM, and / or Salesforce
• HubSpot experience for ticket management and lead tracking
• Proven track record in sales team coordination and process optimization in high-volume quoting / project environments.
• Strong math and advanced Excel proficiency for quote accuracy, error analysis, and dashboard creation; familiarity with manufacturing software
• Assertive influencer with conflict resolution expertise
• Collaborative yet results-oriented to build rapport and align with a hands-off GM.
• Customer Service Manager
• $95,000 - $100,000
• Mon – Fri 8 : 30 am – 5 : 00 pm
• Chelmsford, MA

Onsite, direct hire