Implementation Consultant (SaaS) (Fort Wayne)

About Factor A / E

Factor A / E is a purpose-built project management platform for architecture and engineering firms. We unify project budgets, schedules, and invoicing into a single modern system helping firms replace spreadsheets and legacy tools with one streamlined platform. Hundreds of A / E firms across the U.S. rely on Factor to manage projects more efficiently, improve profitability, and gain better visibility into performance. As firms transition to Factor, our onboarding team ensures that adoption is seamless and successful.

Were growing that team and looking for someone who thrives on guiding customers through transformative software implementations. Our downtown Fort Wayne office encourages collaboration most of the week, complemented by flexible remote work and generous paid time off. Special consideration will be given to candidates that have experience in the architecture or engineering industries.

The Role

As an Onboarding Specialist, youll own the customer journey from kickoff to go-live managing implementation timelines, training users, and ensuring every new firm achieves measurable success.

Youll combine project management expertise, technical training skills, and industry understanding to deliver high-impact onboarding experiences that set customers up for long-term success.

Youll report to the Director of Customer Success and collaborate closely with our product, support, and development teams to continuously refine and improve our onboarding process.

Primary Responsibilities :

• Lead and manage full onboarding cycles for new architecture and engineering customers, from kickoff through adoption
• Conduct discovery sessions to understand firm workflows, pain points, and success metrics
• Provide consultative guidance and best-practice recommendations tailored to each customer's goals
• Collaborate cross-functionally to refine onboarding workflows, documentation, and tracking systems
• Develop and maintain scalable resources - including training materials, documentation, and self-service guides - that improve customer ramp-up efficiency
• Track onboarding progress and outcomes to identify process improvements and drive continuous enhancement

Required Experience

SaaS Training & Customer Onboarding (3+ years preferred)

Accounting & Project Management Fundamentals

Architecture / Engineering Industry Knowledge

Process & Workflow Management

What Success Looks Like

Technical Competencies

Why Factor A / E?

This is an ideal opportunity for someone who wants to combine their industry knowledge, project management skills, and passion for customer success in a fast-paced, high-impact role. You'll play a vital part in helping architecture and engineering firms modernize their operations while continuously improving our onboarding methodology.

What We Offer :

Factor A / E is committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.