Job Description
Job Description
Description : Who is Wilson Farm?
Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.
Who are we looking for?
Wilson Farm is hiring a full-time Bakery Sales Associate to join our Bakery Department . This position starts at $18 / hour.
Primary Responsibilities :
- Create a welcoming and positive customer experience
- Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
- Take orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
- Keep customers informed about the order process and make follow-up calls as needed
- Resolve customer complaints involving management as necessary
- Set up bakery products and be ready for store openings / closings
- Assist customers both in person and by phone with questions and selecting products
- Stocking and replenishing shelves with appropriate products as needed
- General clean up, organizing of bakery area to maintain neat appearance
- Writing" on some standard cakes - we will teach you!
- Other related tasks as assigned by department Manager and Assistant Manager
Experience / Qualifications needed
Outstanding customer service skills, excellent work ethicEnthusiastic, outgoing personality; positive attitudeReliable / punctual - reliable transportationExcellent communications skills - answering the phone and in personMust be at least 18 years of age to hold this positionWork Schedule
Full-time (45-50 hours / week).Schedule will be a “closing” schedule on weekdays and weekend daysHoliday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needsPhysical requirements
Standing / bending / reaching for periods of timeUp / down stairs; in / out of coolers to access products for store retail floorMust be able to frequently lift / move approx. 30+lb racks of baked good productsBenefits :
Competitive wages commensurate with experience.Health and Dental insurance with generous premium contribution by Wilson Farm401 (k) plan with employer match25% employee discountFriendly, customer-driven environmentPaid time offWilson Farm, Inc. is an E / O / E.
Requirements :