Field support lead

Job Title : Field support lead

Job Location : Milpitas CA

Job Type : Contract

Job Description :

Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings.

Assist network support and infrastructure teams with troubleshooting and projects.

Support Client SPOC with Reliability Calls for high-priority tickets (P1 / P2) investigation and resolution.

Aid local hardware support team with printers and shop floor peripherals.

Coordinate application support incidents in the manufacturing plant.

Act as a SPOC for BUIT (Business Team) Local support and external vendors.

Resolve connection issues with weighing scales including MOXA replacements and network components.

Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues.

Test network connectivity changes including wireless and patching.

Coordinate client application installations and ensure proper functioning.

Liaise with equipment vendors for repair and maintenance.

Provide initial troubleshooting for application issues and coordinate / escalate to resolution.

Support IQOQ testing and technical change control activities.

Qualifications / Skills :

Minimum 5 years of experience in Site IT support and incident management.

Proficient in ITIL process and Service Asset Management.

GxP knowledge strongly desired.

Knowledgeable in network infrastructure

Ability to work independently and provide off-hours support.

Strong multitasking and coordination skills.

Preferred additional Skills :

Pharma manufacturing experience with IT Infra knowledge.

MES knowledge is an added advantage.

Cross Team / Dept Coordination.

Familiarity with general Project Management principles

Knowledge of multiple Operating Systems DBs.

Skills

Mandatory Skills : Shopfloor Field Support

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full Time

Experience : years

Vacancy : 1