Talent.com
Retail Sales Manager
Retail Sales ManagerSavers / Value Village • Town and Country, MO, US
Retail Sales Manager

Retail Sales Manager

Savers / Value Village • Town and Country, MO, US
28 days ago
Job type
  • Full-time
Job description

Description

​​Job Title :  Retail Sales Manager​

Who we are :

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect :

  • The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
  • To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
  • An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get :

Comprehensive onboarding and training from day one. In-house expertise!

Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including :

  • Bundled health plans such as medical, Rx, dental and vision
  • Company-paid life insurance for extra protection and peace of mind
  • Programs to stop smoking, diabetes management coaching, and on demand care options.
  • A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.
  • What you’ll be working on :

    Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager.

    Store Performance

  • Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
  • Continually monitors and sets the pace of work.
  • Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
  • Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer / donor experience at all points of interaction.
  • Leads the generation of new Super Savers Club membership.
  • Prioritizes and directs team member activity.
  • Leadership and Development

  • Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
  • Plans staffing needs and coordinates recruitment, selection, and training.
  • Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.
  • Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
  • Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
  • In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.
  • Retail and CDC Operations

  • Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer / donor demand.
  • Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
  • Informs team members of operating plan targets and progress against targets.
  • Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
  • Identifies sub-standard departments & / or categories and takes action for resolution.
  • Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales.
  • Receives and responds to customer questions, requests, and complaints.
  • Processes exchanges, special customer needs, and team member purchases as needed.
  • Leverages Voice of Customer Program to improve customer / donor satisfaction.
  • Delivers a positive and unforgettable customer / donor experience by setting the example for, as well as training and coaching, customer service expectations.
  • Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
  • Implements the set-up of sales and marketing promotions & programs.
  • Safety, Loss Prevention & Cash / Tender Control

  • Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).
  • Partners with Store Manager on safety issues and solutions. Reports via Interview Entry platform where appropriate.
  • Protects company assets and information by ensuring their safe handling, security and integrity.
  • Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.
  • Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
  • What you have :

  • Strong mathematical and analytical skills.
  • Ability to communicate well in both verbal and written forms.
  • Ability to observe, assess and coach the work of others.
  • Ability to apply common sense understanding to carry out instructions furnished in written and / or verbal form.
  • Ability to reason, make decisions, and use independent judgment in various situations.
  • Proficient in all Microsoft Office applications.
  • Minimum Required Education, Training and Experience :

  • High School diploma :  post-Secondary degree / diploma preferred.
  • Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management.
  • Experience in Savers production environment, managing the functions of sorting / grading / pricing (preferred; can be acquired in position).
  • Physical Requirements :

  • Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks / carts weighing 50 to 250 pounds using 4 – 10 lbs. of force.
  • Frequent reaching out in various levels / directions to inspect / handle merchandise, validate work processes, train / coach / counsel the team.
  • Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents / forms, merchandise & pricing inspection.
  • Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle & / or inspect merchandise, validate work processes, train / coach / counsel the team.
  • Frequently required to read written & electronic documents and product labels.
  • Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.
  • Will occasionally be exposed to hazardous machinery (compactor, baler, forklift), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
  • Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.  In addition to the above :
  • May sometimes be required to drive to the bank to make deposits.
  • Will periodically be required to drive to meetings or other stores for business purposes.
  • Will need to adjust work schedule to the needs of the business, including working nights, weekends, and holidays.
  • FLSA :  ​Exempt​

    Travel :  ​Will periodically need to drive to meetings or other stores for business purposes.​

    Location : 13867 Manchester Road, Ballwin, MO 63011

    Savers is an E-Verify employer

    Create a job alert for this search

    Retail Sales Manager • Town and Country, MO, US

    Related jobs
    Retail Sales Lead

    Retail Sales Lead

    Caraway • Saint Louis, MO, US
    Full-time
    In the role of Retail Sales Lead you will be responsible for managing, selling, and growing a portfolio of Caraways existing accounts and programs, as well as identifying, selling, and growing sele...Show more
    Last updated: 21 days ago • Promoted
    Retail Sales Consultant BRENTWOOD

    Retail Sales Consultant BRENTWOOD

    AT&T • Saint Louis, MO, US
    Full-time
    It's time to take your sales career to the next level.Every day you'll be at the center of it all.Your goal? Create meaningful connections with every customer, with your personalized sales expertis...Show more
    Last updated: 30+ days ago • Promoted
    Retail Assistant Store Manager - 0074

    Retail Assistant Store Manager - 0074

    First Cash, Inc. • Hazelwood, MO, US
    Full-time
    We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Arby's • Arnold, MO, US
    Full-time +1
    General Manager Opportunity At Flynn Arby's.Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue to ...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant General Manager

    Restaurant General Manager

    Wingstop • Arnold, MO, US
    Full-time
    Responsibilities of a Store Manager : .Recruiting and appraising staff.Training and supervising staff.Maintaining financial and statistical records. Dealing with customer complaints and queries.Overse...Show more
    Last updated: 30+ days ago • Promoted
    Retail Store Manager

    Retail Store Manager

    Circle K • Saint Louis, MO, US
    Full-time
    The minimum qualifications for a Store Manager are : .High School diploma or GED preferred.Experience in retail sales preferred. Experience to perform the essential duties, responsibilities and workin...Show more
    Last updated: 30+ days ago • Promoted
    Retail Manager - Fishing

    Retail Manager - Fishing

    Bass Pro Shops • Saint Louis, MO, US
    Full-time
    The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and...Show more
    Last updated: 30+ days ago • Promoted
    Retail Store Manager

    Retail Store Manager

    Music & Arts • Portage des Sioux, MO, United States
    Full-time
    The Retail Store Manager is responsible for running day-to-day sales and operations while meeting excellent customer service standards. Essential Functions (not all-inclusive) : .Manage Sales team by ...Show more
    Last updated: 11 days ago • Promoted
    Retail Store Manager

    Retail Store Manager

    Next Generation Wireless • Jerseyville, Illinois, USA
    Full-time
    At Next Generation Wireless (NGW) were more than a wireless retailer were a trusted partner helping people stay connected to what matters most. As a UScellular Authorized Agent now part of T-Mobil...Show more
    Last updated: 21 hours ago • Promoted • New!
    Retail Assistant Manager

    Retail Assistant Manager

    FedEx • St Louis, Missouri, US
    Full-time
    Leads a store business unit, focusing on creating a consistent and positive customer experience.Assists in the supervision and oversight of all team members and business operations, monitoring and ...Show more
    Last updated: 30+ days ago
    Retail Store Manager

    Retail Store Manager

    Michaels • Saint Louis, MO, US
    Full-time +1
    Store Managers are expected to spend the vast majority of their time on managerial work.This includes leading and managing a team. holding the team accountable to deliver a great customer experienc...Show more
    Last updated: 30+ days ago • Promoted
    Sales Manager

    Sales Manager

    Videojet Technologies • Fenton, MO, US
    Full-time
    Doing meaningful work that makes an everyday impact on the world around you.Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth...Show more
    Last updated: 30+ days ago • Promoted
    Field Account Manager Renewable Energy Sales (Hiring Immediately)

    Field Account Manager Renewable Energy Sales (Hiring Immediately)

    CLAE SOLUTIONS • Arnold, Missouri, US
    Part-time
    Clae Goldman Team is seeking a proactive and results-oriented Field Account Manager to join our team.Our mission is to protect customers from rising energy costs, offer discounts, and promote green...Show more
    Last updated: 10 days ago • Promoted
    Retail Sales

    Retail Sales

    Cracker Barrel Old Country Store • Saint Louis, MO, US
    Part-time
    They say you are the company you keep - and at Cracker Barrel, we take that seriously.Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the...Show more
    Last updated: 30+ days ago • Promoted
    Retail Sales Associate

    Retail Sales Associate

    Arcis Golf • Saint Louis, MO, US
    Full-time
    Job Opportunity At Highlands Golf & Tennis Club.Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests.We are an incl...Show more
    Last updated: 30+ days ago • Promoted
    Store Manager

    Store Manager

    Activate Games • Saint Louis, MO, US
    Full-time
    We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager.This position keeps you constantly on the move, with limited time spent sitting down.It...Show more
    Last updated: 22 days ago • Promoted
    Retail Manager 3

    Retail Manager 3

    Sodexo • Bridgeton, MO, US
    Full-time
    Sodexo is seeking a Retail Manager 3 at SSM Health DePaul Hospital in Bridgeton, MO.This food service manager will manage and direct all food retail locations throughout the hospital and will assis...Show more
    Last updated: 30+ days ago • Promoted
    Retail Store Manager (Bench)

    Retail Store Manager (Bench)

    Ollie's Bargain Outlet • Saint Louis, MO, US
    Full-time
    Join our team and live the Ollie-tude! Ollie's Core Values include being a team player, caring, value obsessed, committed, growing, and real. Ollie's Associate Benefits include medical, dental, visi...Show more
    Last updated: 30+ days ago • Promoted