Customer Project Manager

Location : Detroit, MI

Language : Mandarin proficiency is a plus

Job Summary

The Customer Project Manager (CPM) serves as the key liaison between the company and our customers, ensuring strong communication, seamless execution, and successful delivery of customer projects. This role requires close collaboration with cross-functional teams to drive project performance, manage risks, and maintain customer satisfaction throughout the product lifecycle.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for assigned customers, ensuring clear and timely communication.
• Develop a solid understanding of customer needs and ensure project deliverables meet expectations.
• Conduct regular business and project review meetings with customers to provide updates and resolve potential concerns.

Project Management & Execution

Operations & Performance Management

Problem-Solving & Quality Improvement

Qualifications