Customer Experience Manager

A company is looking for a B2B - Customer Experience Manager. Key Responsibilities Manage and improve the full B2B customer support journey and oversee issue resolution Collaborate on onboarding plans and lead the onboarding process for new Smart Fridge users Track customer feedback, compile reports, and coordinate field launch events and tastings Required Qualifications 4+ years in customer experience, hospitality, account management, or a client-facing role Experience managing support tools and customer satisfaction programs Hospitality background preferred with a proven ability to engage clients Analytical mindset with the ability to extract actionable insights from data Strong project management and cross-functional collaboration skills