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FCRM KYC Quality Assurance Manager

FCRM KYC Quality Assurance Manager

USA JobsJacksonville, FL, US
15 hours ago
Job type
  • Full-time
Job description

FCRM KYC Quality Assurance Manager

The "FCRM KYC Quality Assurance Manager" is a member of the Financial Crime Risk Management (FCRM) Quality Assurance (QA) Department under TD Bank's Second Line of Defense (2LoD) FCRM Function.

The FCRM KYC QA Manager is responsible for the execution of the QA Program's KYC Workstream, which includes the following :

  • Lead and support the KYC QA Team Members under their management structure
  • Overseeing / Contributing to the execution of monthly QA review of High, Medium, and Low Risk Customer KYC Files
  • Perform secondary review of other KYC QA Team Members or First Line of Defense (1LoD) QA Functions
  • Lead KYC QA Validation and Reporting activities

The Manager, Financial Crime Risk Management role leads and develops a team of professionals who provides oversight, expert policy / regulatory guidance and advisory services and / or a control function related to specialized domains of TD's AML / ATF / Sanctions / ABAC programs. This role provides specialized project support or services. This role supports the development and maintenance of TD's FCRM program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues. Additionally, this role oversees the timely execution of periodic and / or event driven reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope :

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
  • Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope
  • Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
  • Deep knowledge and understanding of businesses / technology, and organizational practices / disciplines
  • Sound to advanced knowledge of external competition, industry and / or market trends in relation to own function / business
  • Focuses on short to medium-term issues

    • Education & Experience :

  • Undergraduate degree or equivalent work experience
  • 7+ years experience

    • Preferred Skills :

  • 3 years experience working in a challenge (QA / Testing) or advisory / oversight function with direct exposure to Customer Risk / Know Your Customer (KYC) Processes.
  • Skilled knowledge and familiarity with KYC (CIP, CDD, EDD) Regulatory requirements
  • Management experience / able to demonstrate strong leadership capabilities

    • Physical Requirements :

  • Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting / Carrying (under 25 lbs.) - Occasional
  • Lifting / Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous

    • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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