Implementation Manager

ABOUT THE ROLE

Are you an IT professional who thrives in fast-paced environments, loves solving complex technical challenges, and takes pride in keeping critical systems running smoothly? If you excel at coordinating deployments, supporting testing cycles, and making sure environments are stable, reliable, and ready for business—this role is built for you.

Our client, a respected leader in the life insurance industry, is seeking an Implementation Manager to support day-to-day non-prod and production testing, deployment planning, and enterprise system releases.

DUTIES & RESPONSIBILITIES

Ensuring that all test and production environments run smoothly, accurately, and efficiently.

Support all environments for online and batch activities (prod & non-prod).

Lead the creation of deployment packages and coordinate software release activities.

Troubleshoot environment issues and support end-user testing across multiple platforms.

Use in-house and enterprise applications to support release cycles and business initiatives.

Follow and enhance ITIL-aligned processes (incident, problem, change, service requests).

Refine operational procedures and contribute to tactical planning for assigned functions.

Manage production implementation activities and deployment planning.

Serve as a liaison with internal / external support teams to resolve service requests quickly.

QUALIFICATIONS & EXPERIENCE

Deep knowledge of systems supporting non-prod environments.

Experience with life insurance platforms such as Ingenium, Life70, IDM, AWD.

Expertise with enterprise scheduling (CA Workload Automation ESP Edition).

Proficiency with database / query tools (AQT, SQL, WebFOCUS, UFT).

Experience with scripting / programming (CMD, PowerShell, Python, Java, Go).

Strong Microsoft O365 / Office Suite knowledge.

Bachelor’s in Computer Science, Information Systems, or equivalent experience.

5–8 years of IT experience, including project management in non-prod environments.