Salesforce Business Analyst

Title : Salesforce Business Analyst

Location : Englewood, CO

Duration : 11 months

Job Description

• Functional Consultants (FC) are tasked with facilitating requirements development sessions to gain an understanding of our customers' current state processes and technology in the CRM space, and supporting the implementation work that follow
• The FC will elicit current state pain points and uncover gaps in CRM best practices
• The FC will initiate and lead design discussions with the technical team and be responsible for documenting solution options
• When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams
• As a Certified Salesforce Consultant, the FC should efficiently synthesize both technical and business information and present implementation needs and options confidently
• The FC has hands-on experience implementing Salesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during all phases of a project
• The FC will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com
• Building a clear requirements development strategy for each customer engagement
• Leading discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
• Organizing and driving process reengineering sessions
• Identifying and creating an inventory of customer process pain points and gaps in best practices
• Defining Personas
• Working experience with teams based in offshore - India for example
• Experience with having calls with teams based in offshore during overlap time zones
• Documenting requirements in User Story format
• Performing rapid analysis and decomposition of complex business information into technical process components
• Performing business process modeling, user experience modeling and basic technical architecture diagramming
• Interpreting technical and business strategy roadmaps and applying a detailed technical solution
• Building and demonstrating prototypes in Salesforce
• Presenting to business and technical teams
• Participating and guiding customers through user acceptance test planning and execution
• Leveraging multiple implementation team types (User experience, Change Management, Global Development Centres, Developer Communities)

Recommended Cloud experience

Education Requirements

Hours of Operation

Qualifications