IT Specialist (Windows/Azure AD/Mobile Device)Infosoft, Inc. • East Walpole, MA, US

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IT Specialist (Windows / Azure AD / Mobile Device)

Infosoft, Inc. • East Walpole, MA, US

2 days ago

Job type

Full-time

Job description

Here are the job position details for your review :

Job Title : IT Specialist (Windows / Azure AD / Mobile Device)

Pay Rate : $28 to $30 / HR

Duration : 12 months

Location : Walpole, MA (Onsite)

We are looking for an IT Specialist (Windows / Azure AD / Mobile Device).

High Level :

Provide daily onsite IT support at the Walpole, MA site.
The qualified candidate will be responsible for daily IT support (8 am-5 pm) for PCs (Laptops and Desktops), basic network troubleshooting , and specific warehouse IT device support, including servers, phones, printers, handheld scanners , etc.
The candidate will need to be physically able to walk around the large facility on a daily basis for spot checks / rounds and device troubleshooting, and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission
The candidate will need superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels.

Specifics :

Intake and resolution of Level 1 / 2 IT issues through shared and remote support follow the sun model

Complex IT problem-solving and investigation of recurring IT issues

Resolving on-premise IT issues that may arise or be dispatched to your local location

Walk-up service and monitoring web ticketing queue. No phone calls, not a typical customer service role.

Incident management experience is a must (dealing with difficult customers, troubleshooting

Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base

Escalating any unresolved issues and / or Major Incidents to the Site Management EUE team

You have excellent communication skills (written, and verbal) focused on the translation of IT technical resolutions to end-user business language

L1 / L2 deep technical problem-solving capability in many facets of Information Technology

Mid-Level Experience with End User Computing , Datacenter Technologies, and Networking

You work effectively in global, multi-cultural teams

Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion

Bachelor's degree or equivalent experience required

Minimum of 3-5 years of experience with IT Deskside Support and / or IT Systems Analyst role(s)

Technical :

Win10 / Win11 Client expertise with Office 365 in an Enterprise environment

Network diagnostics and troubleshooting capability, including VLAN knowledge

Mobile Device troubleshooting and configuration ( Android and IOS

Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)

Intune / Azure AD experience

Identity management, including multifactor authentication setup

PC migration , application installation, and data copy

Service NOW incident and request management

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It Specialist • East Walpole, MA, US

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