Technical SupportGlobal Channel Management • Mason, OH, United States
Technical Support
Global Channel Management • Mason, OH, United States
30+ days ago
Job type
- Full-time
Job descriptionØ Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field / stores resulting in increased customer satisfaction and retention. Ø Demonstrate continuous performance improvement, solid business skills and support of department and company objectives. Ø Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations. Ø Uses courteous and professional language. Ø Works effectively in a team environment. Ø Creates a win-win resolution to problems.
About the job Technical Support
Technical Support needs 1+ years experience
Technical Support requires :
- 8 : 00 AM Midnight (M-F)
- 9 : 00 AM 10 PM (SAT)
- 10 : 00am 7 : 00pm (SUN)
- Remote local
- Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week.
- Weeks are structured Sunday Saturday.
- 2 weeks of training, in person
- 10 Megs download and 1 Meg upload
- Requires 1 hour within site
- Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
- Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
- Basic Hardware and software application trouble shooting skills
Technical Support duties :
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Technical Support • Mason, OH, United States
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