Customer Service Team Leader

A company is looking for a Customer Service Team Leader - Night Shift. Key Responsibilities Lead and empower a team of Customer Service Agents, fostering their professional development Monitor team performance and drive improvements in customer satisfaction and response times Establish clear communication channels for collaboration with stakeholders and promote a positive team environment Required Qualifications Proven experience in leading and developing customer service teams Strong passion for customer service with a data-driven approach Ability to build and manage team performance effectively Experience in analyzing data and generating reports for performance measurement Willingness to work a flexible schedule, including night shifts