Principal Coordinator, Operations Production (Hybrid)

Principal Coordinator Operations Production (Hybrid)

As an Operations Production Principal Coordinator for the Levies & Garnishments team you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns answering questions and resolving issues. The role requires attention to detail judgement problem solving skills and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments customers and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced ever changing environment.

Responsibilities :

Self-manage workflow and problem solve independently to ensure service level agreement is met daily

Be a Subject Matter Expert at legal processes and procedures

Process bank levies garnishments and restraints (start to finish)

Ensure accuracy and highest quality assurance standards

Coordinates daily workflow of the department and directs work of others including reporting needs

Supports processing of outbound checks and responding to escalated mailbox

Communicates with managers and associates to drive associate productivity and engagement to increase department morale

Business needs require flexibility in scheduling and a high degree of professionalism and integrity with associates at all levels and external contacts

Regularly mentors and develops peers

Department Hours of Operation : Monday - Friday : 7 : 30am - 4 : 30pm EST

Location : This role is hybrid where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually .

Basic Qualifications :

High School Diploma GED or equivalent certification

At least 3 years Customer Service or Call Center experience

At least 2 years experience working in the Financial Industry

At least 1 year experience using Google Suite or Microsoft Office

Preferred Qualifications :

At least 4 years of Customer Service or Call Center experience

At least 1 year of experience reviewing legal documents

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond VA : $56800 - $64800 for Principal Ops Prod Coor

Wilmington DE : $56800 - $64800 for Principal Ops Prod Coor

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Staff IC

Key Skills

Microsoft Office,Inventory Control,Organizational skills,Computer Skills,Microsoft Outlook,Microsoft Word,Microsoft Excel,Production Planning,Post Production,ERP Systems,Manufacturing,MRP

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 56800 - 64800