Senior Manager, Global IT Support

Our rapidly scaling technology company set to double in size to 20,000 employees worldwide seeks a visionary leader to transform IT support into a strategic advantage. This role will reimagine our support service model, embed AI and automation at scale, and cultivate high‑performing, globally-distributed teams focused on outstanding service and user experience. This role reports to the Director of IT Support & Operations.

Impact You Will Have

• Redesign and scale Databricks global IT Support function to meet the evolving needs of a fast‑growing, distributed workforce delivering seamless, automated, and data‑driven employee experiences.
• Lead, coach, and inspire regional and global support teams to operate with accountability, curiosity, and technical excellence, creating a culture that thrives on continuous improvement and proactive problem‑solving.
• Accelerate digital transformation of IT service operations by implementing AI‑powered tools (virtual agents, intelligent routing, knowledge mining, predictive analytics) that improve efficiency, quality, and user satisfaction.
• Define, measure, and optimize key performance indicators such as first‑contact resolution, customer satisfaction, and automation coverage to drive insights and shape the future of IT service delivery.
• Collaborate with Engineering, Security, HR, and other cross‑functional partners to ensure a frictionless, secure, and high‑impact support experience for all Databricks employees.
• Own the global IT Support roadmap, ensuring scalability, reliability, and alignment with Databricks business priorities, growth trajectory, and commitment to operational excellence.

What We Look For

Preferred, Not Required

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in, visit our page.

Zone 1 Pay Range $179,000 – $250,625 USD

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