Packaged Gases Customer Service Representative -WIXOM

JOB SUMMARY

Manages sales campaigns with the intent of either scheduling

appointments for sales to improve sales productivity or by gaining business via

direct quote / follow up. Assesses customer satisfaction with MTG products and

services via conducting surveys and provides insights for addressing customer

concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and

Customer Service.

Essential Function

1. Place outbound calls with the prime purpose of scheduling

appointments for sales with new or existing customers, notifying sales of

committed appointment times and then following up with a courtesy call to determine

customer satisfaction / needs.

2. Provides quotes or completes the sale, if campaign

appropriate to directly gain new business.

3. Probes and identifies problematic

situations / opportunities that could protect or yield new business for MTG and communicates

the information to the appropriate function for follow up.

4. Restocks store merchandise as needed. Arranges stock on

shelves or racks in sales area and keeps merchandise in order. Marks or tickets

merchandise.

5. Manages requests for products, price and technical

information.

6. Assist in warehouse in shipping & receiving,

inventory stocking, cleaning, labeling, or other tasks.

7. Maintains showroom cleanliness by procedures set forth by

management.

8. Identifies sources of leads and manages the

pre-qualification process in collaboration with sales and corporate marketing.

9. Tracks result of outbound campaign efforts.

10. Backs up inbound customer service, as needed.

11. Comply with all DOT and OSHA regulations.

12. Ensure all safety rules are strictly observed.

13. Perform other projects and duties as assigned

• Performs other duties as assigned
• Complies with all policies and standards

Knowledge, Skills and

Abilities

in outbound calling / inside sales, outside sales or marketing desirable.

and manage customer relationships

meet deadlines.

purpose of explaining information to customers and employees.

units of measure, using whole numbers, common fractions, and decimals.

types / organization / transaction systems

(Word, Excel, Outlook E-mail)

Physical Demands

Stationary

Position - FREQUENTLY

Move / Traverse

Stationary

Position / Seated - FREQUENTLY

Transport / Lifting

Transport / Carrying

Exerting

Force / Pushing - OCCASIONALLY

Exerting

Force / Pulling - OCCASIONALLY

Ascend / Descend

Balancing -

OCCASIONALLY

Position

Self / Stooping - OCCASIONALLY

Position

Self / Kneeling - OCCASIONALLY

Position

Self / Crouching - OCCASIONALLY

Position

Self / Crawling OCCASIONALLY

Reaching -

FREQUENTLY

Handling -

FREQUENTLY

Grasping

FREQUENTLY

Feeling -

RARELY

Communicate / Talking

Communicate / Hearing

Repetitive

Motions - FREQUENTLY

Coordination

Travel Requirement : None

The Company is an Equal Opportunity Employer that complies

with the laws and regulations set forth under EEOC. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability or protected

veteran status. EOE AA

M / F / VET / Disability.

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