Patient Access I - Central Scheduling Unit Full Time

Patient Access Representative

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Patient Access Representative will be responsible for the scheduling and registration functions for Wentworth Douglass Health Systems (WDHS). The individual specializes in providing exceptional customer service, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access Representative must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization.

Qualifications

The Patient Access Representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise-wide computer-based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. In addition, they will maintain a focus on customer service and patient confidentiality as well as Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.

Experience Minimum Required Minimum of 6 months experience working in a customer service setting, and / or clerical experience, or equivalent education.

Experience Preferred / Desired Previous experience in a healthcare setting. Preferably in a hospital setting

Education Minimum Required High School Diploma or equivalent experience minimum of 1 year working in a customer service setting

Special Skills Minimum Required The ability to multi-task in a fast-paced environment. Present in a calm, professional manner. Requires the knowledge and ability to utilize various computer and on-line applications. Offer exemplary internal and external customer relations. Strong relationship building skills. The knowledge of medical terminology and insurance authorization. Good communication skills, both written and verbal. Have a general understanding of the impact Patient Access has on Revenue Cycle.

Additional Job Details (if applicable)

Remote Type Hybrid

Work Location 121 Broadway

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

EEO Statement :

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.