Senior Product Manager

Senior Product Manager

10003516

Fairfax, VA

Classified Staff

Opening on : Nov 25 2025

Closing at : Dec 9 2025 - 23 : 55 EST

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Department : Academic Administration, Transformation Management & Operations

Classification : Info Technology Spec 3

Job Category : Classified Staff

Job Type : Full-Time

Work Schedule : Full-time (1.0 FTE, 40 hrs / wk)

Working Hours : 8 : 30 am to 5 : 00 pm (M-F)

Location : Fairfax, VA

Workplace Type : Hybrid Eligible

Sponsorship Eligibility : Not eligible for visa sponsorship

Pay Band : 06

Salary : Salary commensurate with education and experience

Criminal Background Check : Yes

About the Department :

The Office of the Provost champions an all-inclusive university community devoted to academic excellence, consequential research and scholarship, and innovative practices that inspire, engage, and transform lives. The Office of the Provost is charged with overseeing all aspects of education, research, and public engagement of the university. The provost has direct oversight over all colleges, schools, and academic support units. Additionally, in conjunction with the senior administration of the university, the provost is responsible for the allocation of resources for academic programs and functions. Supporting the provost in these efforts is the Academic Administration team which is devoted to sustaining George Mason's mission.

Patriot Connect is the new system of student engagement for George Mason University. Using Salesforce, Patriot Connect is transforming the student lifecycle experience by replacing disconnected platforms and procedures with a new-university wide-system of engagement for the student journey. Patriot Connect is maintained by a Center of Excellence that brings together representatives from ITS, Enrollment Management, University Life, and other units across the campuses.

About the Position :

The Senior Product Manager leads the product management team as part of our Patriot Connect program and drives the strategic vision for our integrated student lifecycle platform. This role serves as the primary product strategist for our Salesforce Education, Marketing, and Service Cloud implementation and maintenance, working to create a comprehensive student 360-degree experience across all university touchpoints.

The Senior Product Manager provides product management expertise, with a focus on higher education, to translate complex university processes into cohesive product strategies. This position works closely with IT development teams, functional unit leaders, and stakeholders across the institution to ensure our Salesforce platform delivers maximum value to students, faculty, and staff.

This position reports to the Executive Director of Transformation Management and Operations and supervises a team of three product owners.

Responsibilities :

Strategic Product Leadership

• Develops and owns the comprehensive product roadmap for Patriot Connect, the university's Salesforce platform across Education, Marketing, and Service Cloud implementations;
• Defines product vision and strategy that aligns with institutional goals and student success outcomes;
• Conducts market research and competitive analysis within the higher education technology landscape; and
• Establishes product success metrics and key performance indicators (KPIs) to measure platform effectiveness.

Stakeholder Management & Collaboration

Product Development & Delivery

User Experience & Research

Team Development & Leadership

Other duties as assigned

Required Qualifications :

Preferred Qualifications :

Instructions to Applicants :

For full consideration, applicants must apply for Senior Product Manager at https : / / jobs.gmu.edu / . Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date : November 25, 2025

Posting Close Date : December 9, 2025

Open Until Filled : No