Customer Success Manager

LiineRaleigh, NC, US

30+ days ago

Job type

Full-time

Job description

Liine is a fast-growing software startup based in downtown Raleigh, NC. Our AI-powered call tracking, marketing analytics and ad optimization platform helps specialty healthcare and dental practices convert more new patient inquiries into appointments. With over $5M in ARR and a 5-star Glassdoor rating, we are on our way to making Liine a core component of every healthcare practice's technology stack.

BuiltIn

Capterra Reviews

GrowthMentor

To help continue scaling our award-winning SaaS platform, we are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level ) to join our growing team. Successful candidates will be excited about working at a startup and empowering healthcare marketers to crush their new patients goals with the help of our AI-powered technology.

This is a hybrid role. We work from our downtown Raleigh office on Mondays, Wednesdays and Fridays, with the option to work remotely on Tuesdays and Thursdays.

Perks and benefits include :

Competitive base salary
Generous equity package
4% K contribution match
Health, dental and vision insurance
Short and long-term disability insurance
Unlimited PTO

Responsibilities

Act as your assigned customers’ primary point of contact and advocate at Liine

Build strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners and other referral sources

Work with the Sales, Implementation and Support teams to make sure the setup of the account addresses the need states of the customer

Ensure customers realize full value of Liine within their first 90 days on the platform

Help customers and their marketing agency partners understand how bets to utilize Liine to achieve maximum ROI

Be a team player with a growth mindset

Qualifications

5+ years of customer success experience (preferably with SaaS software)

Basic to intermediate knowledge of Google Ads, Meta and other digital marketing concepts, strategies and campaign types

Comfort with quickly learning a technical product and applying that knowledge to customer success conversations

Ability to translate technical concepts into clear and concise communication with customers

Level-headed with a strong sense of empathy and a talent for active listening

Highly-motivated with a positive, can do attitude

Very strong attention to detail

Ready to thrive in a fast-paced, entrepreneurial environment

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Customer Manager • Raleigh, NC, US