Dental Receptionist (Green Bank)

Dental Reception

Job Objective : Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, scheduling appointments, directing calls to appropriate associates, flow of correspondence, flow of patients, perform check-in and check-out responsibilities as well as additional clerical duties

Responsibilities and Essential Duties :

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Provides callers with information such as company address, directions to company location, company fax numbers, company website, and other related information.
• Prior to new patient arrival, will mail New Patient Packet to the address on file. Upon patient arrival, performs a complete and accurate registration in Athena using the information from the New Patient Packet.
• Completes full patient check-in and check-out processes based on established Athena procedures.
• At each patient check-in, verifies insurance and selects the correct insurance from Athena's pre-populated system.
• Generates appropriate workers' compensation paperwork and patient document requests based on patient need.
• Operate office equipment such as fax machines, copiers, credit card and check machines, phone systems and other software applications.
• Greets patients in a professional, friendly, hospitable manner.
• Handle patient / visitor inquiries and directs them to the appropriate persons according to their needs.
• Enter / update patient demographic / insurance information into electronic health record.
• Collects insurance co-payments, as appropriate.
• Other duties may be assigned to meet clinic needs.

Patient Satisfaction :

Teamwork :

Problem Solving :

Productivity / Efficiency :

Adherence to Departmental Policies :

Great Benefits

Qualifications

Physical Demands / Work Environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a professional office setting, business casual dress environment. Working extended hours may be required as needed. Schedule will be based upon operational need and may include providing coverage at various locations. Extended periods of sitting, telephone work and / or computer work, as well as interactions with other staff members. Intermittent physical activity including walking, standing, lifting and supporting patients. The noise level in the work environment is usually moderate. May be exposed to virus, disease and infection from patients and specimens in working environment.

Qualifications / Requirements :

Education / Training / Experience :